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Effective date: [January 1st 2025]
At Guide My Smile, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our products, services, and website.
By using our services, you agree to the following:
1. Information We Collect
We collect information from you when you:
Create an account
Contact us via phone, email, or website forms
Subscribe to marketing communications
Interact with our customer service team through phone or chat
The types of data we collect includes:
Contact Information: Name, phone number, email address, and shipping/billing addresses
Business Information: Practice or lab name, contact information and preferred dental components' providers
Product Information: Patient details, scans, and appointments
Payment Information: Collected securely via "Stripe"
Communication Preferences: Your choices regarding email, phone, or SMS marketing
2. How We Use Your Information
We use the information we collect to:
Fulfill and process orders
Provide customer support
Communicate about your account, orders, and our services
Offer promotions, special offers, and updates (unless you opt out)
Improve our website, services, and client experience
Comply with legal and regulatory obligations
3. Marketing Communications
By default, when you sign up for our services, you consent to receive marketing and service-related communications via the following methods:
Email
Phone calls
Text messages (SMS)
Message and Data Rates may apply and message frequency may vary.
You can STOP messaging by sending STOP and get more help by sending HELP.
You may opt out of any or all of these communications at any time by:
Clicking "unsubscribe" in our emails
Replying "STOP" to our text messages
Contacting our customer support to update your preferences
We honor all opt-out requests promptly.
4. Sharing and Disclosure
We do not - under any circumstances - share personal data such as "phone numbers, emails, etc." to any third parties / affiliates or partners.
5. Data Security
We use a combination of physical, technical, and administrative measures to protect your information, including:
Encrypted databases and secure cloud storage
Role-based access controls for internal systems
Ongoing cybersecurity monitoring and updates
Despite our efforts, no system is entirely secure. We encourage you to also take precautions, such as using strong passwords and safeguarding your login credentials.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and support customer service and business operations.
7. Your Rights and Choices
You have the right to:
Access or request a copy of the personal data we have about you
Correct or update your information
Request deletion of your data (subject to legal and operational requirements)
Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us using the information below.
8. Children’s Privacy
Our services are intended for professional use by adults only. We do not knowingly collect information from individuals under 18 years of age.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with a revised "Effective Date." We encourage you to review this policy regularly to stay informed.
For questions, concerns, or to update your information or preferences, please contact:
(406) 415-8715
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